Adviseur B 36u/w
Volgnummer: 115366
Publicatiedatum: 10-02-2026
Locatie: UTRECHT
Standplaats: UTRECHT
Duur: 09-03-2026 - 09-03-2027
Optie tot verlenging: Ja
Reageren voor: 11-02-2026
Language : English and Dutch mandatory
ZZP Allowed : No
Description Vacancy :
You and your job
As part of the Major Incident Communication team, situated in the Continuity & Crisis Management department, the Crisis Communication Officer is responsible for the creation and distribution of internal and external communication during a major incident. Liaising with various stakeholders across the organization globally throughout the incident, the Crisis Communication Officer acts as a thought partner and prioritizes incidents. In this role, you ensure that the information from the IT departments and customer care agents reaches both colleagues and customers in a clear and timely manner via the appropriate channels.
The Major Incident Communication team is "always on", which means the Crisis Communication Officers have rotation-based stand-by shifts outside of office hours. Approximately once per five weeks, you are available outside of office hours in the event a major incident is reported. When on call, you are the main point of contact for the Major Incident Communication team in case a major incident is reported and will handle the prioritization as well as internal and external communication to mitigate customer impact and manage stakeholder expectations.
When there is no major incident that requires your attention, you work on projects related to the team’s activities and initiatives. This can range from exploring process efficiencies and investigating new tooling options to creating a newsletter informing our stakeholders how our team has been making a difference. Within the Major Incident Communications team, we all work towards our goal of becoming the best-communicating bank in times of crisis.
Top 3 responsibilities
•
• Prioritization of incidents
• Creation and distribution of internal and external communication during a major incident 24/7
• Liaising with several stakeholders across the organization throughout the incident
You and your talent
Do you recognize yourself in the below profile and do you enjoy working in a fast-paced, collaborative environment and excel at keeping a level head during a crisis but also see where there is room for improvement? Then you are the person we are looking for!
•
• • A minimum of years 5 years of experience in Communications and Stakeholder Management, ideally with a good understanding of the IT landscape
• • Bachelor's degree or higher
• • Fluent in English and Dutch, both in speaking and writing
• • A proactive, quality-focused, and results-driven team player
• • Excellent communicator with a penchant for understanding multiple perspectives
• • Flexible working style and the capacity to thrive within a large and complex organization while being used to working under high-pressure
The ideal candidate has experience with:
•
• • Being on-call and working under time pressure
• • Working with IT from a Business perspective
• • Conducting Crisis Communication, Reputation Management, and Copywriting
Functie-eisen:
Communicatie
Resultaatgedreven innovatie
Stakeholder management Solliciteer nu!
Duur: 09-03-2026 - 09-03-2027
Optie tot verlenging: Ja
Reageren voor: 11-02-2026
Language : English and Dutch mandatory
ZZP Allowed : No
Description Vacancy :
You and your job
As part of the Major Incident Communication team, situated in the Continuity & Crisis Management department, the Crisis Communication Officer is responsible for the creation and distribution of internal and external communication during a major incident. Liaising with various stakeholders across the organization globally throughout the incident, the Crisis Communication Officer acts as a thought partner and prioritizes incidents. In this role, you ensure that the information from the IT departments and customer care agents reaches both colleagues and customers in a clear and timely manner via the appropriate channels.
The Major Incident Communication team is "always on", which means the Crisis Communication Officers have rotation-based stand-by shifts outside of office hours. Approximately once per five weeks, you are available outside of office hours in the event a major incident is reported. When on call, you are the main point of contact for the Major Incident Communication team in case a major incident is reported and will handle the prioritization as well as internal and external communication to mitigate customer impact and manage stakeholder expectations.
When there is no major incident that requires your attention, you work on projects related to the team’s activities and initiatives. This can range from exploring process efficiencies and investigating new tooling options to creating a newsletter informing our stakeholders how our team has been making a difference. Within the Major Incident Communications team, we all work towards our goal of becoming the best-communicating bank in times of crisis.
Top 3 responsibilities
•
• Prioritization of incidents
• Creation and distribution of internal and external communication during a major incident 24/7
• Liaising with several stakeholders across the organization throughout the incident
You and your talent
Do you recognize yourself in the below profile and do you enjoy working in a fast-paced, collaborative environment and excel at keeping a level head during a crisis but also see where there is room for improvement? Then you are the person we are looking for!
•
• • A minimum of years 5 years of experience in Communications and Stakeholder Management, ideally with a good understanding of the IT landscape
• • Bachelor's degree or higher
• • Fluent in English and Dutch, both in speaking and writing
• • A proactive, quality-focused, and results-driven team player
• • Excellent communicator with a penchant for understanding multiple perspectives
• • Flexible working style and the capacity to thrive within a large and complex organization while being used to working under high-pressure
The ideal candidate has experience with:
•
• • Being on-call and working under time pressure
• • Working with IT from a Business perspective
• • Conducting Crisis Communication, Reputation Management, and Copywriting
Functie-eisen:
Communicatie
Resultaatgedreven innovatie
Stakeholder management Solliciteer nu!